- Bomgar representative console free download install#
- Bomgar representative console free download windows#
Invite an External Representative to Join a Session 65 Use Extended Availability to Stay Accessible when Not Logged In 63 Share a Session with Other Representatives 62 Share your Screen with Another Representative 59Īccept an Access Request to Offer Elevation Help 61 Give a Presentation to Remote Attendees 54 BOMGAR and the BOMGAR logo are trademarks of Bomgar Corporation other trademarks shown are the property of their respective owners. View Multiple Monitors on the Remote System 42įile Transfer to and from the Remote System 44ĬONTACT BOMGAR | 866.205.3650 (US) | +44 (0) 1628 480 210 (UK/EMEA) BOMGAR.COM 2 Use Annotations to Draw on the Remote Screen 40 Screen Share with the Remote Customer for View and Control 37 Use Jump Clients to Access Unattended Computers 27Ĭhat with the Customer During a Session 35 Use a Jumpoint for Unattended Access to Computers on a Remote Network 19 Generate an Apple iOS Profile Access Key 17 Generate a Session Key to Start a Support Session 13 Introduction to the Representative Console 4Ĭhange Settings and Preferences in the Representative Console 9 I guess the heart of the matter I’m getting at is, don’t let it take the place of open communication between your techs and your customers.BOMGAR REMOTE SUPPORT REPRESENTATIVE GUIDE 15.2 We had an almost equal number of furious clients wondering why/how someone made changes to their server without them knowing.Īnd yes the customers needed to sign off on the Bomgar client being installed on their server to begin with but still, people will be people. It’s certainly more convenient to just get an okay from the customer and then connect but we had many techs who assumed it meant they could just jump onto servers, work their ticket and then disconnect. If your techs haven’t had the ability to connect without customer assistance before train them and retrain them to understand it does NOT make it okay to connect without informing the client. Honestly the only bad thing I have to say isn’t a technology shortcoming but a personnel issue.
We used Bomgar at my last job for customer server connections. Your company ends up in the news and bankrupt.ahhh good times.
You'll get fined, they'll get fined, legal fees out the door. Sounds like you haven't barked up the right tree yet with them though. If they need in, they automatically have to work with IT to be unblocked - thus their third-party remote access is constantly monitored by IT. Bonus, you could use icacls on it and set it where only SYSTEM could modify (psexec fun) - takes the level of knowledge needed to a deeper level as trying to take ownership using the GUI or even administrative prompts results in access denied.Īlternative, just block their bomgar appliance IP at your network level. This isn't fool-proof but most aren't savvy or determined enough to go re-take ownership of the key so they can set it.
Bomgar representative console free download windows#
Leave it installed, set it to a disabled state, and then go into the Windows registry for the service and change the permissions on the startup type key so that only one account that they do not have access to has permission to change the key. Just makes things look a little weird/messy when you're troubleshooting sometimes.īut yeah, high high recommendation from me.Īpplication blacklisting/group policy can help you block it from running. Functionally it doesn't seem to matter, and I'm sure if we pursued it with support we'd come up with some kind of solution. So you end up with clients that have 3 or 4 different Bomgar services, but only one running and active.
Bomgar representative console free download install#
The only issue we've had is when we do install upgrades, the Bomgar service installed on clients when they're pinned tends to create new services, but not properly remove the old ones. To the point where we purposefully forgo other remote solutions that have been available to us via Altiris and more recently BMC.Ī couple years ago when our original box had reached the point where it couldn't support the latest versions, they drop shipped us a brand new device that could. We've had a B200 device for maybe 6 or 7 years now, 3-6 licenses (we've added licenses over the years as needed), and love it.